Thank you for choosing our wig products! We hope you are satisfied with your purchase. If you are not satisfied with your order, we will be happy to help you. Here is our refund and return policy:
- Refund Policy
You can apply for a refund within 7 days of receiving the product.
Please make sure that the product is unused and the original packaging and labels are intact.
Refunds will be processed after we receive the returned product and confirm that it meets the return conditions.
- Return Process
Please contact the customer service team with your order number and reason for return.
We will provide you with the return address and relevant instructions.
Returned products should be sent back using a trackable postal method to ensure that we can track your
package.
- Ineligible for return
Used wig products (including unpacked products).
Products that do not meet the return criteria will not be refunded and we will ship the product back to you.
- Shipping Costs
The shipping costs of the return are borne by the customer unless the product is defective or shipped incorrectly.
The shipping costs of the original order are not refundable in the refund.
- Special Promotions
The refund policy for items purchased during special promotions may be different, please check the terms of the event.
- Customer Service
If you have any questions or need further assistance, please feel free to contact our customer service team, we will be happy to serve you.
Thank you for understanding our refund and return policy. If you have any other questions, please feel free to contact us, we hope you have a pleasant and smooth shopping experience here!